OurShopee - Online Shopping

FAQ’s

Commonly searched FAQ’s

How to purchase Saver Zone products?

Saver Zone Terms - Grab any branded products in this list with unbeatable offers and save more. Each order is eligible for 1 Saver Zone Product only. Every order should fulfill minimum purchase amount and it varies as per products in this list. Terms and Conditions Applied.

How to purchase deal of the day products?

Can you please update me if the size is back in stock?

How can I reach you other than the contact number?

How can I make an inquiry about the product or know the order status?

What can I do if your Customer Service Representative does not satisfy my need?

How can I apply for jobs at Ourshopee.com?

How do I place an order?

How can I modify my order? Will you charge extra for it?

What if I wish to change the delivery address after placing the order?

Can the delivery date be changed?

What is the general order processing time?

How can I be assured that my order is placed successfully?

If I receive my multiple product order at different times, should I pay the price for the respective product only or pay for the complete order?

How can I update my billing address?

Can I cancel my order? If yes, how?

Will I get a refund for my cancelled order?

Do we have cancellation timeline?

Can I return one/few products if I change my mind?

Do you have any app so that I can shop over the phone?

In case I am not satisfied with the products purchased after receiving the delivery, what can I do for it?

What should I do if the color of the outfit received is completely different from that displayed in the picture?

Do you deliver worldwide?

Can I get number of a single item in one order or I have to make multiple orders?

What can be done if the size doesn’t fit at all?

How can I add an item in the existing order that has already been placed?

What are the acceptable payment methods?

Do you levy extra charges if there is a Cash-on-Delivery purchase made?

What should I do if the payment fails, but my account is debited with the amount?

Do you pose any hidden charges?

Do I get a notification before the delivery of the order?

The committed delivery time of my order is over. What should I do?

Do you deliver orders on all weekdays?

How do I track my order?

The order delivery time has been exceeded. What should I do?

Every time I browse your web page, it asks me to register. Is it necessary to get that done?

I forgot my password. What should I do now?

I feel bored entering the address and other details every time I shop. Is there an option to store this information?

How will you notify me for the deals, arrivals and discounts?

Which items can be exchanged?

I do not own a credit card/debit card/net banking. How can I make the payment?

Do you limit the shopping for the Cash on Delivery options?

The Cash-on-Delivery option is not available for my location. How else can I make the payment?

I realized that my card details have been compromised. What should I do?

How will the items be packed?

How will the product delivery be done?

What should I do if I find (on delivery) that the product has been tampered with?

After opening my packet, I found one of the products was broken. What should I do?

Where can I give my feedback?

Can you keep me posted on the latest additions?

Please tell me about the return/refund policy?

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