To provide our services and deliver a better shopping experience, we collect information from you when you:

The types of information we collect include:

What we access
If you choose “Continue with Google” on the OurShopee website or mobile app, we ask your permission to receive the following from your Google Account:

We do not access your Google contacts, files, emails or any other Google data.

How we use it
We use this information only to:

How we share it
We do not sell your Google user data. We do not use it for advertising, and we do not share it with third parties for their own purposes. We share it only with service providers who host and operate our systems on our behalf, under confidentiality obligations, or where the law requires it.

How we protect it
Your data is sent over encrypted (HTTPS) connections and stored on secured servers, with access limited to authorised staff who need it to support your account.

How long we keep it, and how to delete it
We keep this information for as long as your OurShopee account is active. You can delete your account at any time from Profile → Account settings → Deactivate account in the app, or by emailing [email protected]. We then delete your Google-provided data within 30 days, unless the law requires us to keep it longer, for example invoice records. You can also remove OurShopee’s access to your Google Account at any time at https://myaccount.google.com/permissions.

Google API Services User Data Policy
OurShopee’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods, such as

OurShopee.com takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

OurShopee employs advanced security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

All credit/debit card information and personally identifiable data are NOT stored, sold, rented, or shared with third parties.

We encourage users not to share their passwords. If you suspect misuse of your account, please contact [email protected] immediately.

OurShopee treats all customer information as strictly confidential. We do not sell or rent your personal data to third parties. However, we may share information in the following cases:

All third parties handling data are bound by strict privacy and security obligations.

We take all reasonable precautions to protect your information. Our systems are password-protected and comply with international standards for data protection.

We retain your information only for as long as necessary to fulfill business or legal purposes. When no longer needed, data is securely deleted or anonymized.

As per regional privacy regulations across UAE, KSA, Oman, Qatar, Kuwait, and Bahrain, you have the right to:

To exercise these rights, contact [email protected] with proof of identity. We will respond within 30 days in accordance with applicable laws.

We use cookies to:

You can manage or disable cookies via your browser settings, but doing so may affect certain site features.

The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Notice or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. OurShopee.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the consent of your parent or guardian to purchase products from the Site.

We maintain relationships with third party affiliates, thus we may feature links to other websites. Although we do not and cannot control the activities of the third parties that operate such websites, you can be sure that we will stop doing business with any affiliate that engages in abusive practices, including, for example, spam, trademark infringement, or unlawful activities. OurShopee.com is not responsible for the privacy practices or content of any other websites besides its own.

Your information may be transferred between OurShopee entities and service providers in the UAE, KSA, Oman, Qatar, Kuwait, and Bahrain. All transfers comply with regional data protection laws and include contractual and technical safeguards to ensure your information is handled securely.

If you wish to update, correct, or delete your personal data, you can:

SSL encryption is enabled on cart and checkout pages. All sensitive data, including payment information, is transmitted securely. OurShopee ensures your payment details are handled through trusted payment gateways that comply with PCI-DSS security standards.

In no event shall OurShopee.com, its affiliates, partners, or licensors be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site, including loss of data, profits, or business interruption, even if advised of the possibility of such damages.

OurShopee reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page. We encourage you to review the policy regularly to stay informed about how we protect your information.

In case you want to get in touch with us, or to provide your feedback, we are always there for you. In fact it is a pleasure to hear from our valued customers. Kindly feel free to contact our customer care team via email: [email protected].