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App–solutely better on the app.
App magic: +5% cashback.
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App–solutely better on the app.
App magic: +5% cashback.
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FAQ’s
How to purchase Saver Zone products?
How to purchase deal of the day products?
Can you please update me if the size is back in stock?
How can I reach you other than the contact number?
How can I make an inquiry about the product or know the order status?
What can I do if your Customer Service Representative does not satisfy my need?
How can I apply for jobs at Ourshopee.com?
How do I place an order?
How can I modify my order? Will you charge extra for it?
What if I wish to change the delivery address after placing the order?
Can the delivery date be changed?
What is the general order processing time?
How can I be assured that my order is placed successfully?
If I receive my multiple product order at different times, should I pay the price for the respective product only or pay for the complete order?
How can I update my billing address?
Can I cancel my order? If yes, how?
Will I get a refund for my cancelled order?
Do we have cancellation timeline?
Can I return one/few products if I change my mind?
Do you have any app so that I can shop over the phone?
In case I am not satisfied with the products purchased after receiving the delivery, what can I do for it?
What should I do if the color of the outfit received is completely different from that displayed in the picture?
Do you deliver worldwide?
Can I get number of a single item in one order or I have to make multiple orders?
What can be done if the size doesn’t fit at all?
How can I add an item in the existing order that has already been placed?
What are the acceptable payment methods?
Do you levy extra charges if there is a Cash-on-Delivery purchase made?
What should I do if the payment fails, but my account is debited with the amount?
Do you pose any hidden charges?
Do I get a notification before the delivery of the order?
The committed delivery time of my order is over. What should I do?
Do you deliver orders on all weekdays?
How do I track my order?
The order delivery time has been exceeded. What should I do?
Every time I browse your web page, it asks me to register. Is it necessary to get that done?
I forgot my password. What should I do now?
I feel bored entering the address and other details every time I shop. Is there an option to store this information?
How will you notify me for the deals, arrivals and discounts?
Which items can be exchanged?
I do not own a credit card/debit card/net banking. How can I make the payment?
Do you limit the shopping for the Cash on Delivery options?
The Cash-on-Delivery option is not available for my location. How else can I make the payment?
I realized that my card details have been compromised. What should I do?
How will the items be packed?
How will the product delivery be done?
What should I do if I find (on delivery) that the product has been tampered with?
After opening my packet, I found one of the products was broken. What should I do?
Where can I give my feedback?
Can you keep me posted on the latest additions?
Please tell me about the return/refund policy?
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